Cancellation Policy

CANCELLATION, WITHDRAWAL AND REFUND POLICY

CANCELLATION POLICY

  1. WalkMe Digital Adoption Institute’s Right to Cancel

    WalkMe Digital Adoption Institute reserves the right to cancel Programs or any components of Programs, including the syllabus, material or instructors, online course access, office hours, or workshops at any time. Should this happen, you will be entitled to either take the Program at anew proposed time and date, if there is one, or receive a refund pursuant to the Refund Policy below.

    WalkMe Digital Adoption Institute reserves the right to disenroll you based on code of conduct violations such as abusive, threatening, or inappropriate behavior displayed towards instructors or other students. In this case, you will not be entitled to any refund and we reserve the right to prevent you from taking any Program in the future if we feel that is necessary for the protection of our staff or personnel.

    WalkMe Digital Adoption Institute reserves the right to cancel an enrollment or disenroll youfor failure to pay past-due balances.

  2. Your Right to Withdraw

    You have the right to withdraw your Program enrollment at any time. Refund eligibility is determined pursuant to the Refund Policy below.

REFUND POLICY

Refunds are determined based on the percentage of program completion at time of withdrawal or cancellation.

Refunds will be processed within 30 days from the date of withdrawal or cancellation, which will be determined by the date at which we receive notice of of your withdrawal or we advise you of cancellation.

Self-Paced Study:

Cancellation Timeframe Refund
Within 3 days of Program payment If you have accessed less than 25% of the Program
  • Full Refund, less 3% processing fee
Within 7 days of Program payment If you have accessed less than 50% of the Program
  • 50% Refund, less 3% processing fee
After 7 days of Program payment No Refund

Certification Programs:

Cancellation Timeframe Refund
Within 7 days of Program payment If you have accessed less than 25% of the self-study online course content, and have not attended any live office hours or workshops
  • Full Refund, less 3% processing fee
Up to halfway through your cohort schedule (if you’ve attended less than 2 public workshops) 50% Refund, less 3% processing fee
After halfway through your cohort schedule (if you’ve attended 2 or more public workshops) No Refund
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