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Terms and Conditions

WalkMe Digital Adoption Institute and Training Programs Terms and Conditions (the “Terms”)

These Terms (and any other terms and conditions incorporated herein by reference) set forth the terms and conditions applicable to your access and use of the WalkMe Digital Adoption Institute (as described below) (“WalkMe Digital Adoption Institute”) and your participation in the training programs established and offered by WalkMe Ltd. and/or its affiliates (collectively, “WalkMe” or “we”) through the WalkMe Digital Adoption Institute.

PLEASE READ THE TERMS CAREFULLY. BY ACCESSING THE WALKME DIGITAL ADOPTION INSTITUTE AND REGISTERING TO ANY OF THE PROGRAMS OFFERED HEREIN (AS DEFINED BELOW), YOU HEREBY ACCEPT THESE TERMS (INCLUDING ANY OTHER TERMS AND CONDITIONS INCORPORATED HEREIN BY REFERENCE). THESE TERMS ARE SUBJECT TO CHANGE AT ANY TIME BY WALKME AT WALKME’S SOLE DISCRETION. IT IS UP TO YOU TO REVIEW AT ALL TIMES THE LATEST VERSION OF THESE TERMS AND TO COMPLY WITH IT.

  1. WalkMe Digital Adoption Institute
    1. The WalkMe Digital Adoption Institute website and training platform provide access to online classes, courses, workshops, and other education programs and events offered by WalkMe for your personal professional development (collectively, “Programs”), and, under certain circumstances, allow you to become a holder of a digital adoption institute certification (the “Certification”). Specifically, WalkMe Digital Adoption Institute offers a curriculum focused on enabling the participants to gain advanced training and experience in the digital adoption of various technologies and leverage those skills to realize professional opportunities in the field of digital adoption services.
    2. The access and use of the WalkMe Digital Adoption Institute is subject to these Terms and to WalkMe’s Terms of Use which are hereby incorporated to these Terms by reference.
    3. We reserve the right to suspend or terminate your WalkMe Digital Adoption institute account and prevent access to the WalkMe Digital Adoption Institute, for any reason and at any time, without notice to you, at our discretion. We reserve the right to refuse to provide you the access to the WalkMe Digital Adoption Institute Website and training platform in the future.
  2. Programs
    1. The Programs may be delivered to you online, with or without a live instructor-led component, as described in more detail below, either by WalkMe’s personnel or by authorized 3rd parties ( “External instructors”) or by any combination thereof (collectively, “Instructors”).
    2. The Programs may be made available to you for free or for a fee, at WalkMe’s sole discretion.
    3. Some Programs offer self-paced online training only, and some also offer live remote instructor-led training via web conferencing. The Programs include various tiers, to include basic, intermediate, and advanced tiers. The description of each Program (including the syllabus) may be found in the following link:
      https://institute.walkme.com/certification/build-digital-adoption-solutions/
      https://institute.walkme.com/certification/manage-digital-adoption-projects/
      https://institute.walkme.com/certification/lead-digital-adoption-programs/
    4. You may apply for the Programs at the WalkMe Digital Adoption Institute website course pages (“Program Application Forms”). Some Programs have maximum class sizes. WalkMe cannot guarantee the availability of any Program.
    5. Cancellation and No Show Policies. We may determine the rescheduling and cancellation policies and apply them at our discretion. You should contact us directly, not the Instructors, for any rescheduling or cancellation questions. WalkMe’s cancellation policy is available here and is incorporated into these Terms.
    6. Program Changes. WalkMe may change the scope of each Program at any time without notice. Accordingly, it is your responsibility to review the Programs’ syllabus as often as is required for you to keep up to date with the requirements of the applicable Program.
    7. Revocation of Participation. We reserve the right to revoke your participation in any Program at any time and for any reason or no reason.
  3. Certification
    1. To be awarded a Certification, you must meet minimum requirements as defined in the Program syllabus, which include, without limitation, earning passing scores on examinations and may include a digital adoption project of a certain technology as a service for the public or at a sector handling the consequences of the COVD19 outbreak ( “Public Project”).
    2. The examinations to be passed by each participant after the conclusion of each stage of a Program, shall be determined by WalkMe.
    3. Some Certifications provide you eligibility to offer your services through the WalkMe EcoSystem, subject to the EcoSystem’s terms and conditions.
  4. Your Undertakings
    1. You will not misrepresent yourself as the holder of any Certification offered by WalkMe, or the WalkMe Digital Adoption Institute, until you have received your official Certification from us.
    2. You may not record any live workshops delivered to you by Instructors within the scope of any Program.
    3. You may not create a false identity on either WalkMe’s Ecosystem or the WalkMe Digital Adoption Institute website and training platform, create a WalkMe profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information.
    4. You must accurately and truthfully complete all applications, including the Program and Scholarship Applications Forms.
    5. You must perform the required tasks within the respective Program on your own.
  5. Fees and Funding Assistance
    1. The participation in each Program is subject to a fee. The fees and the payment terms for each Program shall be indicated in the respective Program’s description.
    2. Program Funding Assistance. WalkMe may offer, from time to time and at its sole discretion, funding assistance for participants by way of a full or partial scholarship grant.
    3. To be eligible for a scholarship, you must meet the cumulative requirements, including an approved Public Project, set forth in the application form available at: (“Scholarship Application Form“).
  6. Privacy and Data Protection
    1. In order to create an account in the WalkMe Digital Adoption Institute and to register for the Programs and for WalkMe to deliver and administer the Programs, WalkMe will collect and process certain personal information provided by you for such purposes ( “Personal Information”). By way of example, such Personal Information may include, without limitation, your IP address and login credentials, full name, email address, telephone, postal address, photograph, signature,professional background, and any additional personal information populated by you in the Program or Scholarship Application Forms.
    2. In addition, WalkMe may provide you with the ability to create, post, or share content, including messages in chat rooms or comments on blog posts and your Student Work (as defined below) (“Your User Content”).
    3. By creating a WalkMe Digital Adoption Institute account and by participating in a Program, you acknowledge and agree that WalkMe may transfer, store and process any of your Personal Information or Your User Content, all subject to the Privacy Policy which is hereby incorporated into these Terms by reference.
    4. In addition, upon the receipt by WalkMe of a request by a third party to verify your certification status, WalkMe may share your Personal Information with such third party and you hereby consent to such disclosure thereof.
    5. Information You Provide to External Instructors. WalkMe’s External Instructors may ask you for your Personal Information to help facilitate the provision of the Program. External Instructors are required to use this information only to communicate about Program materials in a professional manner. However, you agree that we are not responsible for any use of this Personal Information by an External Instructor for other purposes.
  7. Confidentiality

    1. In the course of the use of the WalkMe Digital Adoption Institute and the participation in any Program, you will have and get access to certain Confidential Information of WalkMe. For the purpose of these Terms, “Confidential Information” means any non-public information which is marked as confidential or proprietary, which is classified as confidential at the time of oral disclosure, or which should have been reasonably deemed as confidential. Confidential Information includes, but is not limited to, the contents of the Programs and the examinations (to the extent not publicly available), any communications with WalkMe, any technical, marketing and selling information, processes, software, know-how, techniques and test results,security-related information, products, ideas, designs,improvements, developments, trade secrets, works of authorship and business plans.
    2. You are expressly prohibited from disclosing, publishing, reproducing or transmitting any Confidential Information, in whole or in part, in any form or by any means, for any purpose to any person not connected to the applicable Program. Without derogating from any right available to WalkMe under these Terms and/or under any applicable law, any unauthorized disclosure of WalkMe’s Confidential Information shall serve as cause for suspension of your participation in any Program and for the revocation of any active Certifications issued to you by under the WalkMeDigital Adoption Institute.
  8. Proprietary Rights and Licenses

    1. WalkMe Content. All WalkMe Content, the compilation (meaning the collection, arrangement, and assembly) and any derivatives thereof are the property of WalkMe or its licensors and are protected under copyright, trademark, and other laws. For the purpose of these Terms, “WalkMe Content” includes but is not limited to, the content available on the WalkMe Digital Adoption Institute website, the content of each Program, any designs, text, graphics, images, video, information, trademarks, logos, service names, service marks, brands, button icons, software, audio files, computercode, and other content. You hereby acknowledge WalkMe’s exclusive ownership rights of the WalkMe Content and you acknowledge that such WalkMe Content is unique and of utmost importance to WalkMe.
    2. License to You. Subject to these Terms, we hereby grant you the limited, revocable, non-exclusive, non-transferable, non-assignable, worldwide license to access and use the WalkMe Content solely for the access and use of the WalkMe Digital Adoption Institute, participation in any applicable Program and in connection with the offering of services you may provide on the WalkMe EcoSystem by virtue of your Certification, including such authorized use of the WalkMe Content that corresponds with your valid Certification. Any other use is expressly prohibited. This license is revocable at any time without notice and with or without cause.
    3. You must preserve all copyright, trademarks, service marks, and other proprietary notices contained in the original WalkMe Content on any copy you make of the WalkMe Content in accordance with these Terms.
    4. Restrictions. No WalkMe Content or other material made available on or through the WalkMe Digital Adoption Institute may be copied, modified, reproduced, duplicated, republished, uploaded, posted, transmitted, sold, transferred, publicly displayed, distributed, or used to create derivative works, in any way without written permission of the copyright owner, unless such content is specifically made available for and authorized to be downloaded from the WalkMe Digital Adoption Institute, in which case you are authorized to download a single copy of such materials for your own use. For example, certain Program materials may be made available as unprotected PDF files that can be downloaded by registered Program participants and/or other users of the WalkMe Digital Adoption Institute. Materials not made available for download may not be downloaded or copied without prior written permission. Modification of materials obtained from the WalkMe Digital Adoption Institute, for any other purpose, including, without limitation, any commercial purpose, is a violation of the copyrights and other proprietary rights of WalkMe or its licensors, unless you have obtained express written authorization to the contrary.
    5. No Commercial Use. No materials obtained from the WalkMe Digital Adoption Institute, even if authorized for download from the WalkMe Digital Adoption Institute, may be redistributed, nor may they be used for any commercial purpose, without WalkMe’s prior written permission.
    6. No Implied Rights. There are no implied licenses granted in these Terms.
    7. Your User Content. You or a third-party licensor, as appropriate, retain all intellectual property rights to Your User Content. You are responsible for protecting those rights. You represent and warrant that: (i) you own the content posted by you on or through the WalkMe Digital Adoption Institute or otherwise have the right to grant the license set forth in these Terms; (ii) the posting and use of Your User Content on or through the WalkMe Digital Adoption Institute does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person; and (iii) the posting of Your User Content on the WalkMe Digital Adoption Institute website does not result in a breach of contract between you and a third party.
    8. WalkMe’s Use of Your User Content. By creating, posting, or sharing Your UserContent, on or through the WalkMe Digital Adoption Institute, and subject to WalkMe’s Privacy Policy, and except as otherwise expressly stated, you grant WalkMe an irrevocable, perpetual, transferrable, unconditional, unrestricted, sublicenseable, worldwide, non-exclusive, royalty-free license to copy, use, reproduce, modify, remove, publish, upload, distribute, transmit, publicly display and create derivative works from Your User Content for any purpose without compensation to you, including for the purpose of promoting WalkMe and our services. You waive any rights you may have regarding Your User Content. We reserve the right to refuse to accept, post, display, or transmit any of Your User Content in our sole discretion. Upon your request, WalkMe will discontinue this licensed use within a commercially reasonable period after Your User Content is removed from the WalkMe Digital Adoption Institute.
    9. WalkMe’s Use of Your Student Work. We may promote the WalkMe Digital Adoption Institute and WalkMe using the work you completed as part of completing a Program (“Student Work”), and you grant WalkMe a nonexclusive license to use your Student Work in combination with your name, and to copy, use, reproduce, remove, publish, upload, distribute, transmit, publicly display and create derivative works from your Student Work, without compensation to you, in any and all media in connection with WalkMe’s promotional and marketing efforts, provided however, that we will not modify your Student Work without your express permission.
  9. Disclaimer of Warranties

    1. THE WALKME DIGITAL ADOPTION INSTITUTE AND/OR THE PROGRAMS AND ALL MATERIALS CONTAINED AND PROVIDED THEREIN AND THEREWITH ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND YOUR USE OF THE WALKME DIGITAL ADOPTION INSTITUTE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WALKME NOR ITS AFFILIATES, INCLUDING ANY OF THEIR OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, OR AGENTS (“WALKME REPRESENTATIVES”) MAKE ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE SECURITY, RELIABILITY, USABILITY, SUITABILITY, COMPLETENESS, ACCURACY, EFFECTIVENESS OR AVAILABILITY OF THE WALKME DIGITAL ADOPTION INSTITUTE WEBSITE AND/OR ANY WALKME CONTENT, DATA, RESULTS, OR OTHER INFORMATION OBTAINED OR GENERATED IN CONNECTION WITH YOUR USE OF THE WALKME DIGITAL ADOPTION INSTITUTE WEBSITE AND/OR TRAINING PLATFORM. WALKME DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING YOUR ABILITY TO PROMOTE YOUR SERVICES UPON BECOMING A HOLDER OF A DIGITAL ADOPTION INSTITUTE CERTIFICATION AND THE LISTING OF YOUR SERVICES ON THE WALKME ECOSYSTEM SHALL NOT BE DEEMED, FOR ANY PURPOSE WHATSOEVER, AS AN ENDORSEMENT BY WALKME OF YOUR SERVICES OR A GUARANTEE OF OBTAINING ANY EMPLOYMENT OR CUSTOMERS. IN ADDITION, NOTHING CONTAINED IN THESE TERMS OPERATES AS AN OBLIGATION BY WALKME TO ENDORSE YOUR SERVICES IN CONNECTION WITH DIGITAL ADOPTION BUSINESS OPPORTUNITIES OR TO DELEGATE TO YOU OR OFFER YOU TO CONDUCT DIGITAL ADOPTION PROJECTS ON BEHALF OF WALKME. WALKME HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDINGBUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.

      WITHOUT LIMITING THE FOREGOING, WALKME PROVIDES NO REPRESENTATIONS AND DISCLAIMS ALL WARRANTIES THAT THE WALKME DIGITAL ADOPTION INSTITUTE WEBSITE, TRAINING PLATFORM, OR PROGRAMS WILL BE ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WALKME DIGITAL ADOPTION INSTITUTE OR THE PROGRAMS WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

      YOU UNDERSTAND THAT WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOADING FROM THE WALKME DIGITAL ADOPTION INSTITUTE WEBSITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ANTI-VIRUS PROTECTION AND ACCURACY OF DATA INPUT AND OUTPUT, AND FOR MAINTAINING A MEANS EXTERNAL TO THE WALKME DIGITAL ADOPTION INSTITUTE WEBSITE AND TRAINING PLATFORM FOR ANYRECONSTRUCTION OF ANY LOST DATA.

  10. Limitation of Liability

    1. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WALKME OR WALKME REPRESENTATIVES BE LIABLE TO YOU FOR ANY (I) LOSS OR DAMAGE TO DATA, YOUR USER CONTENT, REVENUE, INCOME, PROFITS OR GOODWILL, OR (II) SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL LOSSES, OR (III) PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY (INCLUDING NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), RESULTING FROM OR ARISING OUT OF THE ACCESS AND USE OF THE WALKME DIGITAL ADOPTION INSTITUTE AND/ OR THE PARTICIPATION IN ANY PROGRAM AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL WALKME’S CUMULATIVE LIABILITY TO YOU EXCEED THE AMOUNTS PAID TO WALKME FOR THE PARTICIPATION IN ANY APPLICABLE PROGRAM. IF YOU HAVE NOT MADE ANY PAYMENTS TO WALKME FOR THE PARTICIPATION IN AN APPLICABLE PROGRAM, THEN WALKME SHALL NOT HAVE ANY LIABILITY TOWARDS YOU.

      THE EXCLUSIONS AND LIMITATIONS OF LIABILITIES CONTAINED IN THIS SECTION 10 WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN.

  11. Termination

    1. Termination for Cause. In addition, WalkMe may, in its sole discretion, terminate your participation in any Program and/or revoke any Certification issued to you, if you breach any of these Terms, or if you violate or fail to meet any Program requirements.
    2. Termination for Cause. In addition, WalkMe may, in its sole discretion, terminate your participation in any Program and/or revoke any Certification issued to you, if you breach any of these Terms, or if you violate or fail to meet any Program requirements.
    3. Effects of Termination. Upon the termination of these Terms you shall immediately destroy or return to WalkMe, at WalkMe’s option, all WalkMe Content in your possession and cease making any use thereof. In addition, you shall cease to represent yourself as a Digital Adoption Institute Certification holder.
  12. Assignment

    1. You may not assign, sublicense or otherwise transfer any or all of your rights or obligations under these Terms. Any attempted assignment in violation of these Terms is null and void and without effect. WalkMe may perform all or part of its obligations hereunder and benefit from all or any of its rights herein, through any of its affiliates. In addition, WalkMe may assign its rights or obligations under these Terms to any third party.
  13. Miscellaneous

    1. Force Majeure. Neither party will be responsible for any failure or delay in its performance due to causes beyond its reasonable control, including, but not limited to, acts of God, pandemics, epidemics, war, riot, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, or fuel crises, provided that such party gives prompt written notice thereof to the other party and uses its diligent efforts to resume performance.
    2. Survival. Any Sections that, by their nature or otherwise, should reasonably survive any termination or expiration of these Terms, including without limitation, Sections 7, 8, and 13, shall so survive the termination or expiration of these Terms and shall remain in full force and effect thereafter.
    3. Governing Law. This Agreement will be governed by the laws of the State of California, without reference to conflict of laws principles and the 1980 U.N. Convention on Contracts for the International Sale of Goods. Any claims in connection with this Agreement shall be brought before the competent courts in San Francisco, California.
    4. Independent Contractors. The parties to these Terms are independent contractors and these Terms do not, and shall not be construed to create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between the parties hereto.
    5. Entire Agreement. These Terms, including all terms and conditions incorporated herein by reference, constitutes the entire agreement between the parties relating to its subject matter and supersedes all prior or contemporaneous representations, discussions, negotiations, and agreements, whether written or oral,relating to its subject matter. If any provision of these Terms is found to be unlawful,void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
    6. Notices. Notices to you may be made via email or regular mail. The WalkMe Digital Adoption Institute website and/or training platform may also provide notices of changes to these Terms or other matters, by displaying such notices or by providing links to such notices.

Contact us. If you have any questions (or comments) concerning the Terms, you are welcome to send us an email to the following address, and we will make an effort to reply within a reasonable timeframe: legal@walkme.com.