Meet Ryan Shiba

Head of Learning Experience (LX)
Design at JobAdder

The emergence of Digital Adoption as a field has accelerated my learning and professional development. Combining my background in adult learning and Instructional Design with increasing technical knowledge as WalkMe’s product continues to evolve, I am able to creatively solve for challenges, often even before they arise."
How did you become a DAP professional?

With a background in Higher Education and Instructional Design, I came to JobAdder looking for a new challenge. A way to truly impact the learning experience of people in their everyday lives. I wanted to put the power of learning into the hands of users, rather than having to rely on experts for knowledge transfer. Not only does this scale well from a business perspective, more importantly, it underscores important principles in Adult Learning Theory related to offering control over what, when and how we learn. We discovered WalkMe in late 2014 and implemented it shortly thereafter.

How is DAP used at your company?

WalkMe is used everywhere and I think that’s one of the reasons our implementation has been so successful. Our main focus is on client facing training and support, as well as product feature adoption.

However, we also use it for internal onboarding and training with content focused on specific teams. Our implementation combines organized learning using TeachMe, as well as just in time performance support in the help widget.

Our ability to target specific segments of users within the context of their normal workflows is an important medium of communication; whether we are sharing the value of specific new product functionality or gathering feedback to inform our product roadmap and decision making.

"I thoroughly enjoyed my experience in the solution engineer certification course. The ability to interact with like minded peers and learn about their implementations (and challenges) is extremely valuable."

Ryan Shiba

Head of Learning Experience (LX)
Design at JobAdder

What have been the greatest successes in implementing DAP at your company?

It’s hard to identify our greatest success as we’ve had plenty. We’ve seen a reduction in overall support tickets and a shortened time to new employee onboarding. We also have an extremely high NPS score for our asynchronous online training courses offered through TeachMe. All that being said, our greatest success may be confidence, both for us and for our clients.

By adding WalkMe to the JobAdder recruitment management system, not only can we be confident that our software provides a competitive advantage for the recruitment agencies and corporate HR teams that use our software for hiring, but they can be confident that they’ll have everything they need, when they need it in an especially time sensitive industry.

What is your experience with the certification course in the Digital Adoption Institute?

I thoroughly enjoyed my experience in the solution engineer certification course. I have taken several courses from the previous installation of WalkMe University, but the instructor-led cohort design of the new Digital Adoption Institute was a welcomed addition. In such a new field with so few experts in the space, the ability to interact with like minded peers and learn about their implementations (and challenges) is extremely valuable.

What advice would you give someone looking to become a Certified DAP Professional?

My best advice would be to participate in the certification course with a specific plan and problem you want to learn how to solve in mind. WalkMe is extremely powerful and can be taken in many different directions. Having a specific objective you are aiming to meet will help focus your learning, that can then be applied to other areas. The certification should be viewed as the start of the journey, not where it will end.

The emergence of Digital Adoption as a field has accelerated my learning and professional development. Combining my background in adult learning and Instructional Design with increasing technical knowledge as WalkMe’s product continues to evolve, I am able to creatively solve for challenges, often even before they arise.

Are you learning a lot on the job, how often are you enriching your DAP knowledge?

Learning on the job is a requirement of the DAP professional. What’s not possible today may be possible tomorrow. Whether it’s looking for solutions to new problems on your own or getting involved in the WalkMe World online community, continuous learning is a must. From Dan Adika (CEO) on down, WalkMe as a company is very engaged in their user community. They are constantly sharing creative ways to solve problems that many of us face (High-five to their Tip Tuesday videos).

Meet more Certified DAP Professionals

Josh Waters

Senior Venue and Events Trainer
at Ivvy

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Heather Wurtz

Director of Customer Experience -
Digital Solutions At LeaseAccelerator

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Steffaney Zohrabyan

Digital Adoption Leader
at Sprinklr

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