As an Instructional Designer, I created traditional training materials (eLearnings, Job Aids, etc.).  We found traditional training was not enough to address the needs of our end-users.  Users required help at the point of need (users were unaware of new features and experienced frustration accessing platforms).  To better serve end users, my role became hybridized for Digital Adoption.

DAP is used to simplify our end-users’ experiences across several of our applications.  Insights metrics are evaluated frequently to help us understand our users’ journeys and prioritize the next, best solutions we implement with WalkMe.

The greatest success from implementing DAP has been the enhancements to user testing.  More user testing is happening with a larger population, leading to a better experience for our end users.

I won a challenge as part of the WalkMe Realize virtual conference, and I was so excited to access and complete the certification course.  Each workshop within the course kept me motivated, especially when I was able to converse with my cohorts on our final project.

Becoming a certified DAP professional is a wonderful achievement.  The connections I made as part of the Institute continue on and I have even more resources to assist in future builds. The bragging rights are also a plus!

My best advice:

• Budget enough time to complete all the required workshops
• Start thinking about the final project on day one  
• Take advantage of the office hours
• Reach out to your fellow Institute cohorts throughout the course

I am constantly learning on the job, and I frequently visit the WalkMe World Community for updates and challenges.  I’ve also cashed in points from completing challenges for a gift card, so there is plenty of incentive to keep learning!